Billing

Payments for Facet are handled by Stripe, which is the seller of record. Stripe takes the payment, works out and pays the VAT or sales tax for your country, and issues the tax invoice.

Subscribe ​

Press Upgrade anywhere in the app, or choose Radiance on the pricing page. Checkout opens on checkout.facet3d.studio, with Stripe's secure payment form inside it. Pick monthly or yearly, pay, and you come back to Facet with Radiance unlocked.

Your plan shows as a badge in the account menu and the sidebar. On a paid plan, it opens Billing.

Billing settings ​

Open Settings, Billing, or go to use.facet3d.studio/settings/account/billing. There you can:

• See your plan, how it bills and when it renews.
• Switch between monthly and yearly.
• Change your card, which opens Stripe's billing page.
• See invoices. View opens Facet's invoice page with the amount, the items, the period, the tax and the payment history, and buttons to download Stripe's invoice and receipt.
• Cancel.

Changing plan ​

• Upgrades start straight away, with credit for the unused part of what you already paid.
• Downgrades and switching from yearly to monthly happen at the end of the period you have paid for, and can be undone until then.
• Switching between monthly and yearly keeps the Early Adopter price, if you have it.

Seats ​

Seats for your workspaces are added to your Radiance subscription, one per editor, priced like Radiance. Add or remove them in the workspace's settings. Adding seats charges the difference for the rest of the period. See Workspaces and seats.

Cancelling ​

Cancel in Billing. Radiance keeps working until the end of the period you have paid for, then your account moves to Free. Until then, the plan card says it is cancelled and its button becomes Resume, which undoes the cancellation.

Nothing is deleted when a plan ends. See Plans and pricing.

Emails ​

Facet emails you when a plan starts, renews, changes, stops renewing or starts again, when you switch between monthly and yearly, when a payment fails, and when a refund is issued. Emails about a payment carry a Facet receipt as a PDF. These emails are part of the service, so they cannot be turned off.

Refunds and questions ​

Open Get help in the app and ask. Plan changes offered in a support conversation arrive as a card showing exactly what you pay today, what renews and when, what you gain or lose, and what the refund policy says. Nothing changes until you press its button.

Refund requests are checked against the refund policy and decided by a person from the team, in the same conversation.

Tax ​

Prices are shown before tax. VAT or sales tax is added at checkout, at your local rate. If you buy for a business, enter your VAT number at checkout: with a valid one, you may not be charged VAT.