Get help

Ask in the app ​

Press Get help in the dashboard sidebar, or the support button in the editor. A panel opens beside the page where you can start a conversation, see the ones you have had, and carry on any of them.

• Splitus, Facet's assistant, answers first, usually within moments. It knows the product, and can look into your plan and billing.
• When something needs a person, or Splitus is not sure, the conversation is passed to the Facet team, and the panel says so.
• Replies arrive in the panel without a refresh, and also show in Activity behind the bell, so you see them wherever you are in the app.
• When a conversation is resolved, it closes, and you can tell us how we did with one tap. The answer is anonymous.

Enter sends a message and Shift Enter starts a new line.

If your account is waiting to be deleted, support also opens from the sign in page, without signing in.

Feedback ​

Feedback in the dashboard sends a note straight to the team: an idea, something that annoyed you, something you loved. Nobody replies to feedback, so use Get help for anything you need an answer to. You can send one note an hour.

Email ​

• Support: support@facet3d.studio
• Enterprise and teams: sales@facet3d.studio

When something breaks ​

If the editor stops with an error, it shows what went wrong with a code such as FCT-GPU-01, and a Download diagnostics button. Send us the code and the file: the file describes your browser, your graphics card and the error, and never contains your scene, your email or any password. See Troubleshooting.

Is it just me? ​

status.facet3d.studio shows whether Facet is running normally right now.